Shipping Policy
At Puvabne, we strive to provide the best possible shipping experience to our customers. Here are some details about our shipping policy:
- Shipping Charges: We offer free shipping on all orders over ₹999. For orders under ₹999, a flat shipping fee of ₹99 will be charged.
- Delivery Time: We will dispatch your order within 1-2 business days. The delivery time will depend on your location and the shipping method selected. You can track your order status by using the tracking number provided in the order confirmation email.
- COD Availability: Cash on delivery (COD) is available for orders under ₹1999. For orders over ₹1999, we only accept online payments.
- Delivery Partners: We work with various shipping carriers to provide the best shipping options for our customers. Depending on your location and product availability, we may use different shipping methods, such as ground, air, or sea transportation. You will receive a tracking number once your order has been shipped, which you can use to track your package online.
- Delivery Outside India: We offer international shipping to most countries, subject to certain restrictions and additional fees. Shipping times may vary depending on your location and local customs clearance procedures. International customers are responsible for any customs duties or taxes that may apply. For all international orders, we only accept online payments.
- Partial or Untenanted Orders: If you receive a partial or untenanted order or a tampered package, please contact us within 48 hours of delivery. We may ask you for more information and photos to investigate the issue. Refunds will be issued after the investigation is complete.
- Refund Eligibility: We may not be able to issue a refund if:
- Adequate information is not provided about the issue.
- Snapshots of the package and box (if any) are not provided.
- Pilferage claims are not made on the same day.
- The item for which the claim is being raised has been used.
- Packaging is disposed of before the investigation is complete.
- A component is missing from a multi-component item.
If you have any further questions about our shipping policy, please reach out to us at info@puvabne.com or via WhatsApp at +91-9319091094.