FAQ's
Q: What is Puvabne?
A: Puvabne is a fashion brand that specializes in handbags and accessories.
Q: What does the name Puvabne mean?
A: The word Puvabne means elegance.
Q: Where is Puvabne based?
A: Puvabne is based in India.
Q: Does Puvabne ship internationally?
A: Yes, Puvabne ships internationally.
Q: How much does shipping cost?
A: Shipping costs vary depending on the destination and shipping method chosen.
Q: How long does it take for Puvabne to process an order?
A: It typically takes 1-2 business days for Puvabne to process an order.
Q: How can I track my order?
A: You can track your order by logging into your account or by using the tracking information provided in your order confirmation email.
Q: What payment methods does Puvabne accept?
A: Puvabne accepts a variety of payment methods, including credit/debit cards, net banking, and UPIs.
Q: Is it safe to make a payment on Puvabne's website?
A: Yes, Puvabne's website is secure and uses SSL encryption to protect your personal and financial information.
Q: Does Puvabne offer refunds?
A: Yes, Puvabne offers refunds for eligible items within a specified time frame.
Q: How long does it take to receive a refund?
A: Refunds are typically processed within 3-5 business days of receiving the returned item.
Q: Does Puvabne offer free shipping?
A: Puvabne offers free shipping within India for orders above a certain amount.
Q: Can I cancel my order?
A: Yes, you can cancel your order as long as it has not yet been shipped.
Q: How do I return an item?
A: To return an item, you can contact Puvabne's customer service team or initiate a return through your account.
Q: Can I exchange an item?
A: Yes, Puvabne offers exchanges for eligible items.
Q: How long does it take to process an exchange?
A: Exchanges are typically processed within 3-5 business days of receiving the returned item.
Q: Does Puvabne have a physical store?
A: No, Puvabne is an online-only brand.
Q: How can I contact Puvabne's customer service team?
A: You can contact Puvabne's customer service team by emailing info@puvabne.com.
Q: What is Puvabne's return policy?
A: Puvabne's return policy varies depending on the item and reason for return. Please refer to the return policy on our website for more information.
Q: Does Puvabne offer gift cards?
A: Yes, Puvabne offers gift cards in various denominations.
Q: Can I use a coupon code with a gift card?
A: Yes, you can use a coupon code with a gift card.
Q: How do I redeem a gift card?
A: You can redeem a gift card by entering the code at checkout.
Q: Does Puvabne offer discounts for bulk orders?
A: Yes, Puvabne offers discounts for bulk orders. Please contact us for more information.
Q: Can I change my shipping address after placing an order?
A: Yes, you can change your shipping address as long as the order has not yet been shipped.
Q: What happens if my package is lost or damaged during shipping?
A: Please contact Puvabne's customer service team if your package is lost or damaged during shipping.
Q: Can I add items to an existing order?
A: No, you cannot add items to an existing order. You will need to place a new order for any additional items.
Q: How long will it take for my order to arrive?
A: The delivery time depends on your location and the shipping method you choose. Generally, it takes 3-7 business days for orders within India and 7-14 business days for international orders.
Q: Do you offer gift wrapping services?
A: Yes, we offer gift wrapping services for an additional charge. You can select the gift wrap option at checkout and add a personalized message.
Q: How do I know if a product is in stock?
A: If a product is in stock, it will be available to purchase on our website. If a product is out of stock, it will be marked as "Sold Out" or "Out of Stock" on the product page.
Q: Can I return a gift I received?
A: Yes, you can return a gift you received as long as it meets our return policy guidelines. However, the refund will be issued to the original purchaser, not the recipient of the gift..
Q: Can I apply a discount code to a sale item?
A: No, discount codes cannot be applied to sale items or other products that are already discounted..